Returns information

We do our best to ensure all of our customers enjoy a happy shopping experience with Yummy Bears, however occasionally you may need to return an item.

To start a return please email us at yummybears.order@hotmail.com

We do not cover return postage costs so we recommend that you return your items via recorded post. We can not be held responsible for items lost during transit that are being returned to us. Please add a note in the box with your order number, your details and a reason for your return.

Personalised products are non-returnable, We are also unable to return pick and mix due to health and safety reasons. Please note that this does not affect your statutory rights.

The returned goods need to be in the same condition that they were recieved and must be unopened.

Our returns policy does not affect your statutory rights.

We will process the refund due to you as soon as possible and, in any case within 14 days of recieving your return.